Where we deliver
The displayed product price includes standard curbside freight to a street address in the 48 contiguous United States and the District of Columbia where a commercial freight carrier can safely and legally deliver. There is no separate standard-freight charge at checkout. Checkout is not available for Alaska, Hawaii, US territories, or international destinations.
White-glove placement, movement inside or behind the curb, assembly, installation, utility work, permits, site preparation, ferry service, storage caused by a missed appointment, and redelivery are not included.
Timing
Estimated delivery is 8 to 12 weeks from the order-confirmation email. This estimate includes processing, international transit, customs clearance, and the scheduled curbside appointment.
Delivery windows are estimates rather than guaranteed dates. We email tracking information and the carrier contacts the customer to arrange the freight appointment.
Curbside delivery
An adult age 18 or older must be present. The carrier unloads the packaged order at the curb or driveway edge using liftgate service where site conditions permit. The customer is responsible for a safe, freight-accessible approach and for moving the order from the delivery point, unpacking it, assembly, installation, and utility connections.
Damage and shortages
Inspect the packaging before signing. Note visible damage or missing pieces on the delivery receipt, take photographs, keep all packaging, and email [email protected] within 48 hours. Report concealed damage within 48 hours after discovery. Prompt reporting helps us resolve the freight claim and does not remove rights that cannot legally be waived.
Returns
Change of mind: Request authorization within 30 days after delivery. The chair must be unused, complete, and in its original freight packaging. The customer is responsible for return freight and a 15 percent restocking deduction. Once the chair has been used, returns are limited to a verified defect, shipping damage, incorrect item, or missing item.
Every return requires authorization from [email protected]. Do not send freight without routing instructions. Unauthorized or collect shipments may be refused.